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Requirements are key artefacts to describe the intended purpose of a softwaresystem. The quality of requirements is crucial for deciding what to do next,impacting the development process's effectiveness and efficiency. However, weknow very little about the connection between practitioners' perceptionsregarding requirements quality and its impact on the process or the feelings ofthe professionals involved in the development process.  Objectives: This study investigates: i) How software developmentpractitioners define requirements quality, ii) how the perceived quality ofrequirements impact process and stakeholders' well-being, and iii) what are thecauses and potential solutions for poor-quality requirements. Method: Thisstudy was performed as a descriptive interview study at a sub-organization of aNordic bank that develops its own web and mobile apps. The data collectioncomprises interviews with 20 practitioners, including requirements engineers,developers, testers, and newly employed developers, with five interviewees fromeach group.  Results: The results show that different roles have different views on whatmakes a requirement good quality. Participants highlighted that, in general,they experience negative emotions, more work, and overhead communication whenthey work with requirements they perceive to be of poor quality. Thepractitioners also describe positive effects on their performance and positivefeelings when they work with requirements that they perceive to be good.

Requirements Quality vs Process and Stakeholders' Well-being: A Case of a Nordic Bank