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Due to the unfamiliarity to particular words(or proper nouns) foringredients, non-native English speakers can be extremely confused about theordering process in restaurants like Subway. Thus, We developed a dialoguesystem, which supports Chinese(Mandarin)1 and English2 at the same time. Inother words, users can switch arbitrarily between Chinese(Mandarin) and Englishas the conversation is being conducted. This system is specifically designedfor Subway ordering3. In BilDOS, we designed a Discriminator module to tell thelanguage is being used in inputted user utterance, a Translator module totranslate used language into English if it is not English, and a DialogueManager module to detect the intention within inputted user utterances, handleoutlier inputs by throwing clarification requests, map detected Intention anddetailed Keyword4 into a particular intention class, locate the currentordering process, continue to give queries to finish the order, conclude theorder details once the order is completed, activate the evaluation process whenthe conversation is done.

Bil-DOS: A Bi-lingual Dialogue Ordering System (for Subway)