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As a critical step to achieve human-like chatbots, empathetic responsegeneration has attained increasing interests. Previous attempts are incompleteand not sufficient enough to elicit empathy because they only focus on theinitial aspect of empathy to automatically mimic the feelings and thoughts ofthe user via other-awareness. However, they ignore to maintain and take the ownviews of the system into account, which is a crucial process to achieve theempathy called self-other awareness. To this end, we propose to generateEmpathetic response with explicit Self-Other Awareness (EmpSOA). Specifically,three stages, self-other differentiation, self-other modulation and self-othergeneration, are devised to clearly maintain, regulate and inject the self-otheraware information into the process of empathetic response generation. Bothautomatic and human evaluations on the benchmark dataset demonstrate thesuperiority of EmpSOA to generate more empathetic responses.

Don't Lose Yourself! Empathetic Response Generation via Explicit Self-Other Awareness