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Mobile mental health applications are seen as a promising way to fulfill thegrowing need for mental health care. Although there are more than ten thousandmental health apps available on app marketplaces, such as Google Play and AppleApp Store, many of them are not evidence-based, or have been minimallyevaluated or regulated. The real-life experience and concerns of the app usersare largely unknown. To address this knowledge gap, we analyzed 2159 userreviews from 117 Android apps and 2764 user reviews from 76 iOS apps. Ourfindings include the critiques around inconsistent moderation standards andlack of transparency. App-embedded social features and chatbots were criticizedfor providing little support during crises. We provide research and designimplications for future mental health app developers, discuss the necessity ofdeveloping a comprehensive and centralized app development guideline, and theopportunities of incorporating existing AI technology in mental healthchatbots.

"For an App Supposed to Make Its Users Feel Better, It Sure is a Joke" -- An Analysis of User Reviews of Mobile Mental Health Applications