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The concept of traceability between artifacts is considered an enabler forsoftware project success. This concept has received plenty of attention fromthe research community and is by many perceived to always be available in anindustrial setting. In this industry-academia collaborative project, a team ofresearchers, supported by testing practitioners from a large telecommunicationcompany, sought to investigate the partner company's issues related to softwarequality. However, it was soon identified that the fundamental traceabilitylinks between requirements and test cases were missing. This lack oftraceability impeded the implementation of a solution to help the company dealwith its quality issues. In this experience report, we discuss lessons learnedabout the practical value of creating and maintaining traceability links incomplex industrial settings and provide a cautionary tale for researchers.

When Traceability Goes Awry: an Industrial Experience Report