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Online volunteers are an uncompensated yet valuable labor force for manysocial platforms. For example, volunteer content moderators perform a vastamount of labor to maintain online communities. However, as social platformslike Reddit favor revenue generation and user engagement, moderators areunder-supported to manage the expansion of online communities. To preservethese online communities, developers and researchers of social platforms mustaccount for and support as much of this labor as possible. In this paper, wequantitatively characterize the publicly visible and invisible actions taken bymoderators on Reddit, using a unique dataset of private moderator logs for 126subreddits and over 900 moderators. Our analysis of this dataset reveals theheterogeneity of moderation work across both communities and moderators.Moreover, we find that analyzing only visible work - the dominant way thatmoderation work has been studied thus far - drastically underestimates theamount of human moderation labor on a subreddit. We discuss the implications ofour results on content moderation research and social platforms.

All That's Happening behind the Scenes: Putting the Spotlight on Volunteer Moderator Labor in Reddit