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Bangladesh, a developing country with a large and dense population, hasrecently seen significant economic as well as technological developments. Thegrowth of technology has resulted in a dramatic increase in the number ofsmartphone users in Bangladesh, and as such, mobile apps have become anincreasingly important part of peoples' life, even encompassing healthcareservices. However, the apps used in healthcare (telemedicine to be specific) inBangladesh are yet to be studied from the perspective of their features as perthe voices of the users as well as service providers. Therefore, in this study,we focus on the features of the telemedicine apps used in Bangladesh. First, weevaluated the present status of existing telemedicine apps in Bangladesh, aswell as their benefits and drawbacks in the context of HCI. We analyzedpublicly accessible reviews of several Bangladeshi telemedicine apps (N = 14)to evaluate the user impressions. Additionally, to ascertain the public opinionof these apps, we performed a survey in which the patients (N = 87)participated willingly. Our analysis of the collected opinions reveals whatusers experience, what they appreciate, and what they are concerned about whenthey use telemedicine apps. Additionally, our study demonstrates what usersexpect from telemedicine apps, independent of their past experience. Finally,we explore how to address the issues we discovered and how telemedicine may beused to effectively offer healthcare services throughout the country. To thebest of our knowledge, this study is the first to analyze the perception of thepeople of Bangladesh towards telemedicine apps from the perspective of featuresof the apps.

Shashthosheba: Dissecting Perception of Bangladeshi People towards Telemedicine Apps through the Lens of Features of the Apps