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This paper addresses the role of Information and Communication Technology(ICT) in migration governance, support, and experience with particularattention to emerging technologies such as artificial intelligence, socialmedia, and virtual reality. We propose a framework for technology use based onuser groups and process types. We provide examples of using emergingtechnologies for migration-related tasks within the context of this framework.We then identify how such technologies can be applied to migration-relatedtasks, developed for customized use, and improved through research to add newfeatures that can help different migration stakeholders. We suggest a series ofpossible directions for future research and development to take advantage ofspecific affordances of those emerging technologies more effectively.

Information and Communication Technology in Migration: A Framework for Applications, Customization, and Research