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We investigate users' perspectives on an online reflective question activity(RQA) that prompts people to externalize their underlying emotions on atroubling situation. Inspired by principles of cognitive behavioral therapy,our 15-minute activity encourages self-reflection without a human or automatedconversational partner. A deployment of our RQA on Amazon Mechanical Turksuggests that people perceive several benefits from our RQA, includingstructured awareness of their thoughts and problem-solving around managingtheir emotions. Quantitative evidence from a randomized experiment suggestspeople find that our RQA makes them feel less worried by their selectedsituation and worth the minimal time investment. A further two-week technologyprobe deployment with 11 participants indicates that people see benefits todoing this activity repeatedly, although the activity may get monotonous overtime. In summary, this work demonstrates the promise of online reflectionactivities that carefully leverage principles of psychology in their design.

Understanding User Perspectives on Prompts for Brief Reflection on Troubling Emotions