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Administrative justice concerns the relationships between individuals and thestate. It includes redress and complaints on decisions of a child's education,social care, licensing, planning, environment, housing and homelessness.However, if someone has a complaint or an issue, it is challenging for peopleto understand different possible redress paths and explore what path issuitable for their situation. Explanatory visualisation has the potential todisplay these paths of redress in a clear way, such that people can see,understand and explore their options. The visualisation challenge is furthercomplicated because information is spread across many documents, laws, guidanceand policies and requires judicial interpretation. Consequently, there is not asingle database of paths of redress. In this work we present how we haveco-designed a system to visualise administrative justice paths of redress.Simultaneously, we classify, collate and organise the underpinning data, fromexpert workshops, heuristic evaluation and expert critical reflection. We makefour contributions: (i) an application design study of the explanatoryvisualisation tool (Artemus), (ii) coordinated and co-design approach toaggregating the data, (iii) two in-depth case studies in housing and educationdemonstrating explanatory paths of redress in administrative law, and (iv)reflections on the expert co-design process and expert data gathering andexplanatory visualisation for administrative justice and law.

Explanatory Journeys: Visualising to Understand and Explain Administrative Justice Paths of Redress