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During the ongoing COVID-19 crisis, subreddits on Reddit, such asr/Coronavirus saw a rapid growth in user's requests for help (support seekers -SSs) including individuals with varying professions and experiences withdiverse perspectives on care (support providers - SPs). Currently,knowledgeable human moderators match an SS with a user with relevantexperience, i.e, an SP on these subreddits. This unscalable process deferstimely care. We present a medical knowledge-infused approach to efficientmatching of SS and SPs validated by experts for the users affected by anxietyand depression, in the context of with COVID-19. After matching, each SP to anSS labeled as either supportive, informative, or similar (sharing experiences)using the principles of natural language inference. Evaluation by 21 domainexperts indicates the efficacy of incorporated knowledge and shows the efficacythe matching system.

"Who can help me?": Knowledge Infused Matching of Support Seekers and Support Providers during COVID-19 on Reddit