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Human factors/ergonomics (HFE) standards are not only a useful reference forexperienced HFE practitioners but can also provide guidance for organizationsthat are inexperienced in HFE design practice. HFE standards can givecredibility to the value of introducing user centered methods. As computingtechnologies advance, knowledge of HFE has spread to the computing relatedwork, and the field of human-computer interaction (HCI) has grown rapidly.Accordingly, HCI standards have evolved for guiding practice. There is greatdeal of literature concerned with the development and practice of internationalstandards (e.g., International Organization for Standardization/ISO) andnational (e.g., The American National Standards Institute/ANSI) HFE or HCIstandards, but little on the practice of HCI standards at lower levels, such asat the level of enterprise. This chapter will focus on the practice of HCIstandards there. It intends to assess the challenges of enterprise HCIstandards from strategy, development, and governance perspectives.Specifically, we discuss the practices at Intel Corporation, a high-techenterprise environment.

Maximizing the Value of Enterprise Human-Computer Interaction Standards: Strategies and Applications