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Queueing-network models are developed for enhanced and next-generation 911(E911 and NG911) systems, which capture both their cyber-components(communications, data-processing) and physical-world-elements (call takers,vehicle dispatch). The models encompass both the call-processing and dispatchfunctions of 911, and can represent the interdependencies between multiplePSAPs enabled by NG911. An instantiation of the model for a future NG911 systemfor Charlotte, North Carolina, is developed and used to assess performancemetrics. Representation of cyber-threats (e.g. Distributed Denial-of-Serviceattacks) within the queueing-network model is undertaken. Based on theserepresentations, the model is used for analysis of holistic threat impacts, asa step toward risk and vulnerability assessment for future emergency responsesystems.

Cyber-Physical Queueing-Network Model for Risk Management in Next-Generation Emergency Response Systems