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Although many BPs involve critical activities that demand high-qualityinformation for their successful enactment, most available BP approaches focusmainly on control-flow, and either ignore the Information Quality (IQ)perspective or consider it as a mere technical issue, instead of a social andorganizational one. This leaves a BP subject to different types of social andorganizational IQ vulnerabilities that may negatively impact, or even abort theBP enactment. To tackle this problem, a Socio-Technical BP (STBP), namely aWorkflow-net with Actors (WFA-net) has been developed. WFA-net allows forcapturing IQ requirements in their social and organizational context. Thispaper reports on the experience gained, findings and lessons learned whiledeveloping the WFA-net.

Designing a Socio-Technical Business Process for Analyzing Information Quality Requirements: Experience Report