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E-invoicing is a rapidly growing e-service in Europe as well as in the world.It is identified as a substantially significant element in progressing towardsthe goals of Digital Economy in the European Union.  This thesis focuses on identifying inefficiencies in e-invoicing systemscurrently in use and the opportunities to apply emerging technologies such asartificial intelligence and robotic process automation, in order to increaseefficiency and level of automatization. The study incorporates expert opinionsand users perceptions in e-invoicing systems on the status quo and thenecessities for higher automation. We focus on e-invoicing systems in theBaltic region consisting of the countries Estonia, Latvia and Lithuania. Basedon the conducted research, the drawbacks in e-invoicing systems were identifiedrelated to operational, technological and information security related.Furthermore, the automation opportunities and general requirements forautomation were identified. The functionalities that can be improved arediscovered as well discussed in this thesis and the advantages of usingemerging technologies in the context are explained. Based on research outcomeswe propose a conceptual e-invoicing ecosystem and present recommenda-tions forits application along the future work needed in that field.

Enhancement of the e-Invoicing Systems by Increasing the Efficiency of Workflows via Disruptive Technologies