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In front of the major challenges to increase its productivity whilesatisfying its customer, it is today important to establish in advance theoperational performances of the RTG Abidjan Terminal. In this article, by usingan M/G/1 retrial queue system, we obtained the average number of parkeddelivery trucks and as well as their waiting time. Finally, we used Matlab torepresent them graphically then analyze the RTG performances according to thetraffic rate.

Analysis of an M/G/1 system for the optimization of the RTG performances in the delivery of containers in Abidjan Terminal