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The migration rate and the level of resentments towards migrants are animportant issue in modern civilisation. The infamous EU refugee crisis caughtmany countries unprepared, leading to sporadic and rudimentary containmentmeasures that, in turn, led to significant public discourse. Decades of offlinedata collected via traditional survey methods have been utilised earlier tounderstand public opinion to foster peaceful coexistence. Capturing andunderstanding online public opinion via social media is crucial towards a jointstrategic regulation spanning safety, rights of migrants and cordialintegration for economic prosperity. We present a analysis of opinions onmigrants and refugees expressed by the users of a very popular social platform,Twitter. We analyse sentiment and the associated context of expressions in avast collection of tweets related to the EU refugee crisis. Our study reveals amarginally higher proportion of negative sentiments vis-a-vis migrants and alarge proportion of the negative sentiments is more reflected among theordinary users. Users with many followers and non-governmental organisations(NGO) tend to tweet favourably about the topic, offsetting the distribution ofnegative sentiment. We opine that they can be encouraged to be more proactivein neutralising negative attitudes that may arise concerning similarincidences.

Migration and Refugee Crisis: a Critical Analysis of Online Public Perception