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Experts agree that keeping systems up to date is a powerful security measure.Previous work found that users sometimes explicitly refrain from performingtimely updates, e.g., due to bad experiences which has a negative impact onend-user security. Another important user group has been investigated lessextensively: system administrators, who are responsible for keeping complex andheterogeneous system landscapes available and secure.  In this paper, we sought to understand administrators' behavior, experiences,and attitudes regarding updates in a corporate environment. Based on theresults of an interview study, we developed an online survey and quantifiedcommon practices and obstacles (e.g., downtime or lack of information aboutupdates). The findings indicate that even experienced administrators strugglewith update processes as the consequences of an update are sometimes hard toassess. Therefore, we argue that more usable monitoring and update processesare essential to guarantee IT security at scale.

Security, Availability, and Multiple Information Sources: Exploring Update Behavior of System Administrators