English (United Kingdom)

https://curated-unify.zendy.io/wp-json/zendy-region/v1/featured_content/oa?rat=en

https://curated-unify.zendy.io/wp-json/zendy-region/v1/highlighted_journal/

Global: Zendy Plus annual

Presents the access of premium content as premium feature

Premium Content

Presents the keyphrase highlighting as premium feature

Keyphrase Highlighting

Presents the summarisation as premium feature

Summarisation

Insights

Presents the pdf analysis as premium feature

PDF Analysis

Presents the zaia usage as premium feature

ZAIA

Global: Zendy Plus monthly

Global: Zendy Tools annual

Global: Zendy Tools monthly

Global: Zendy Free Plan

As chatbots are becoming increasingly popular, we often wonder what usersperceive as natural and socially accepted manners of interacting with them.Some researchers maintain that humans should avoid engaging in emotionalconversations with chatbots, while others have started building empatheticchatting machines using the latest deep learning techniques. To understand ifchatbots should comprehend and display emotions, we conducted semi-structuredinterviews with 18 participants. Our analysis revealed their overall enthusiasmtowards emotionally aware agents. More importantly, users' intention to acceptemotional chatbots seem to hinge on how these agents respond to our specificemotions, rather than just the ability to detect human emotions. Our findingsalso disclosed the specific application domains where emotionally intelligenttechnology could improve user experience. To conclude, we summarized a set ofemotion interaction patterns that inspire users' intention to adopt suchtechnology as well as guidelines useful for the development of emotionallyintelligent chatbots.

Social and Emotional Etiquette of Chatbots: A Qualitative Approach to Understanding User Needs and Expectations