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Help facilities have been crucial in helping users learn about software fordecades. But despite widespread prevalence of game engines and game editorsthat ship with many of today's most popular games, there is a lack of empiricalevidence on how help facilities impact game-making. For instance, certain typesof help facilities may help users more than others. To better understand helpfacilities, we created game-making software that allowed us to systematicallyvary the type of help available. We then ran a study of 1646 participants thatcompared six help facility conditions: 1) Text Help, 2) Interactive Help, 3)Intelligent Agent Help, 4) Video Help, 5) All Help, and 6) No Help. Eachparticipant created their own first-person shooter game level using ourgame-making software with a randomly assigned help facility condition. Resultsindicate that Interactive Help has a greater positive impact on time spent,controls learnability, learning motivation, total editor activity, and gamelevel quality. Video Help is a close second across these same measures.

Exploring Help Facilities in Game-Making Software