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Context: While many companies conduct their software testing activitiesin-house, many other companies outsource their software testing needs to otherfirms who act as software testing service providers. As a result, Testing as aService (TaaS) has emerged as a strong service industry in the last severaldecades. In the context of software testing services, there could be variouschallenges (e.g., during the planning and service delivery phases) and, as aresult, the quality of testing services is not always as expected. Objective:It is important, for both providers and also customers of testing services, toassess the quality and maturity of test services and subsequently improve them.Method: Motivated by a real industrial need in the context of several testingservice providers, to assess the maturity of their software testing services,we chose the existing CMMI for Services maturity model (CMMI-SVC), andconducted a case study using it in the context of two Turkish testing serviceproviders. Results: The case-study results show that maturity appraisal oftesting services using CMMI-SVC was helpful for both companies and their testmanagement teams by enabling them objectively assess the maturity of theirtesting services and also by pinpointing potential improvement areas.Conclusion: We empirically observed that, after some minor customization,CMMI-SVC is indeed a suitable model for maturity appraisal of testing services.

Assessing the maturity of software testing services using CMMI-SVC: An industrial case study