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PT Satria Medikantara Palembang has a great desire to apply knowledgemanagement system, therefore the documentation of knowledge and its utilizationneeds to be well managed in the context of performance improvement. Theimplementation of knowledge management in PT Satria Medikantara Palembang isconsidered very good and can have a positive impact for the quality ofemployees. Where every employee can store and document and share knowledgeowned, so that other employees can access, even learn and discuss with otheremployees based on the knowledge posted. Then when needed a knowledge, it isvery easy to find in the database searching feature in the web based knowledgemanagement system at PT Satria Medikantara Palembang. The methodology used inthis study refers to the methodology of knowledge management system life cycledeveloped by Awad and Ghaziri (2010), and this system will be based on webusing PHP programming language.

Penerapan Knowledge Management System Sales and Customer Care pada PT Satria Medikantara Palembang