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The use of social media is ubiquitous and nowadays well-established in oureveryday life, but increasingly also before, during or after emergencies. Theproduced data is spread across several types of social media and can be used bydifferent actors, such as emergency services or volunteer communities. Thereare already systems available that support the process of gathering, analysingand distributing information through social media. However, dependent on thegoal of analysis, the analysis methods and available systems are limited basedon technical or business-oriented restrictions. This paper presents the designof a cross-platform Social Media API, which was integrated and evaluated withinmultiple emergency scenarios. Based on the lessons learned, we outline the corechallenges from the practical development and theoretical findings, focusing(1) cross-platform gathering and data management, (2) trustability andinformation quality, (3) tailorability and adjustable data operations, and (4)queries, performance, and technical development.

Cross-Media Usage of Social Big Data for Emergency Services and  Volunteer Communities: Approaches, Development and Challenges of  Multi-Platform Social Media Services