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Organizations highly depend on enterprise systems (ES), which are unlikely todevelop their full potential if end-users neglect system usage. Accordingly,organizations attempt to overcome barriers to end-user acceptance in the EScontext, which can be attributed to several factors on ES, organizational, andend-user level. Trying to take advantage of the growing passion for games,Gamification is a phenomenon proposed to motivate people by applying elementscommon to games in other contexts that have the potential to increase end-useracceptance. While first applications of Gamification exist in areas such asfinance, health, and education, utility of gamifying ES has not been exploredin-depth. Aiming to understand how Gamification can be applied to ES toincrease user motivation, we analyze literature concerning game elements (i.e.,mechanics and dynamics) used in Gamification and related risks. Our studyyields a synthesis of mechanics in clusters of system design, challenges,rewards, and user specifics as well as related dynamics. We discuss the extentto which the game elements can be used to address ES acceptance barriers. Whileour study reveals that Gamification has potential for motivating ES users,future research should analyze concrete implementations of Gamification in EScontexts to investigate long-term effects.

Gamification of Enterprise Systems: A Synthesis of Mechanics, Dynamics, and Risks