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Usability engineering is situated in a much larger social and institutionalcontext than is usually acknowledged by usability professionals in the way thatthey define their field. The definitions and processes used in the improvementof user interfaces are subordinate to interests that often have narrow goals,having adverse effects on user awareness and autonomy that have further adverseeffects on society as a whole. These effects are brought about by the way thatknowledge about systems is limited by the design of the interface that limitsthe user to tasks and goals defined by organizations, often commercial ones. Itis the point at which the structures of the user interface are defined byusability professionals that sources of the limitation of knowledge can beidentified. These sources are defined by their reliance on a construction ofthe user's wants and needs that cyclically reinforce, through the actual use ofthe interface, the user's own construction of her wants and needs. To alleviatethis, it is necessary to come up with new processes of user interface designthat do not make assumptions about the user that tend to subordinate the user,and it is also necessary to reconstruct the user as a participant in theinterface.  NOTE: This article was written in 2003 as a final project for a Master'scourse in human-computer interaction at the University of Ottawa. The authorattempted to publish it at the time, but did not really understand the process.The ideas stand up fairly well, however, and he would like to contribute it asa comment on the current state of affairs. It is only lightly edited forformat.

Usability in the Larger Reality: A Contrarian Argument for the Importance of Social and Political Considerations