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Companies that develop software have a pressure from customers to deliverbetter solutions, and to deliver solutions faster and cheaper. Many researchershave worked with suggestions on how to improve the development process;software process improvement. As software development is a very knowledgeintensive task, both researchers and industry have recently turned theirattention to knowledge management as a means to improve software development.This often involves developing technical tools, which many companies have spentresources on. But the tools are often not used in practise by developers andmanagers in the companies, and it is often unknown if the tools improve howknowledge is managed. In order to build efficient knowledge management tools,we need a better understanding of how the tools that exist are applied and usedin software development. We present and analyse eight case studies of knowledgemanagement initiatives from the literature. We found evidence of improvedsoftware quality, reduced development costs and evidence of a better workingenvironment for developers as a result of these initiatives. Further, weexamine success criteria in knowledge management codification initiatives,based on Intranet tools in medium-sized software companies. In addition, weinvestigate how knowledge management tools are used for different purposes bydifferent groups of users in two software consulting companies. They use toolsboth as support for personalization and codification strategies. The consultingcompanies are two medium-sized Norwegian companies with 40 and 150 employees,which work in development projects that lasts from a few weeks to severalyears.

Knowledge Management in Medium-Sized Software Consulting Companies: An  investigation of Intranet-based Knowledge Management Tools for Knowledge  Cartography and Knowledge Repositories for Learning Software Organisations