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Business conversation manager is a system which makes organization'scommunications possible on computer system platforms and also within definedprocesses and relationships. This research reviews the literature of BCMsystems and introduces and classifies the most important factors for successfulimplementation by investigating various references. The aim is to identifycritical success factors in order to avoid high risk probabilities andfacilitate the implementation and finally getting better outcomes. Next,factors are extracted from experts' points of view and they depicted as a modelto show critical factors.

Analysis and Classification of Critical Success Factors for Business  Conversation Manager (BCM) System Implementation in Service-Oriented  Enterprises