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This paper identifies factors that influence Kazakhstan's e-Government portalusage. It determines challenges encountered by citizens while using the portal.Targeted respondents for the web-based questionnaire survey were the citizensof Kazakhstan. The technology acceptance model was used as a methodology tomeasure attitude towards portal usage. In addition, this paper discusses thebarriers which were experienced by the respondents and can prevent thesuccessful adoption of e-Government initiative. The results of the analysisdemonstrate that awareness among citizens is high, i.e. the majority of peoplehave visited it at least once and they perceive the portal to be useful, butonly a limited percentage of citizens' use it on the regular basis. Further,paper can be used to help IT managers of the portal to improve management ofinformational content and maintain a more effective adoption among citizens.

Adoption of e-government in the Republic of Kazakhstan