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Robots (and computers) are increasingly being used in scenarios where theyinteract socially with people. How people react to these agents is tellingabout the perceived animacy of such agents. Mistreatment of robots (orcomputers) by co-workers might provoke such telling reactions. The purpose ofthis study was to discover if people perceived mistreatment directed towards arobot any differently than toward a computer. This will provide someunderstanding of how people perceive robots in collaborative social settings.  We conducted a between-subjects study with 80 participants. Participantsworked cooperatively with either a robot or a computer which acted as the"recorder" for the group. A confederate either acted aggressively or neutrallytowards the "recorder." We hypothesized that people would not socially acceptmistreatment towards an agent that they felt was intelligent and similar tothemselves; that participants would perceive the robot as more similar inappearance and emotional capability to themselves than a computer; and wouldobserve more mistreatment. The final results supported our hypothesis; theparticipants observed mistreatment in the robot, but not the computer.Participants felt significantly more sympathetic towards the robot and alsobelieved that it was much more emotionally capable.

This robot stinks! Differences between perceived mistreatment of robot and computer partners