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The objective of this research was to find out how the two search enginesGoogle and Bing perform when users work freely on pre-defined tasks, and judgethe relevance of the results immediately after finishing their search session.In a user study, 64 participants conducted two search tasks each, and thenjudged the results on the following: (1) The quality of the results theyselected in their search sessions, (2) The quality of the results they werepresented with in their search sessions (but which they did not click on), (3)The quality of the results from the competing search engine for their queries(which they did not see in their search session). We found that users heavilyrelied on Google, that Google produced more relevant results than Bing, thatusers were well able to select relevant results from the results lists, andthat users judged the relevance of results lower when they regarded a task asdifficult and did not find the correct information.

Does it matter which search engine is used? A user study using post-task relevance judgments