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In this work we use the theory of Crowd Capital as a lens to compare andcontrast a number of IS tools currently in use by organizations forcrowd-engagement purposes. In doing so, we contribute to both the practitionerand research domains. For the practitioner community we provide decision-makerswith a convenient and useful resource, in table-form, outlining in detail someof the differing potentialities of crowd-engaging IS. For the researchcommunity we begin to unpack some of the key properties of crowd-engaging IS,including some of the differing qualities of the crowds that these ISapplication engage.

The Contours of Crowd Capability