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Knowledge Management (KM) is a strategic component that enables development,growth and continuous improvement of Public Sector Organizations (PSO). Thisthesis is bounded to this specific context. Indeed, we critically andcomprehensively study the factors that characterize KM strategies and thosethat foster its development and success in PSO, then finally we propose metricsto measure and evaluate, in order to continuous and systematically improve KMpractices in PSO. Main problems are related to the lack of academic literaturethat explains the elements that KM address in the given context. In addition,it is identified as a problem the lack of criteria for measuring and evaluatingKM in PSO, from a different viewpoint than business perspective. Thecontribution of this thesis is that it provides valuable elements for anacademic debate on the previous factors, strategies and metrics to promote KMinitiatives in PSO. To achieve the research objective of this thesis weperformed a comprehensive systematic literature review in order to discoverwhat the KM critical success factors are, and also we integrated and proposedsome metrics to evaluate and assess the performance of KM in PSO. We conductedan in-depth study among different Public Sector Organizations in order to learnwhat are the critical success factors that must be first considered beforeimplement KM initiatives. based on this. Finally, based on this methodologicalproposal and as a result of this research, we were able to analyze and explainthe critical success factors, we identified some strategies to encourage thesuccess of KM and integrated a proposal of metrics, from different approaches,for KM in PSO.

Knowledge management and measurement in Public Sector Organizations