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Multiplayer online battle arena games provide an excellent opportunity tostudy team performance. When designing a team, players must negotiate a\textit{proficiency-congruency dilemma} between selecting roles that best matchtheir experience and roles that best complement the existing roles on the team.We adopt a mixed-methods approach to explore how users negotiate this dilemma.Using data from \textit{League of Legends}, we define a similarity space tooperationalize team design constructs about role proficiency, generality, andcongruency. We collect publicly available data from 3.36 million users to testthe influence of these constructs on team performance. We also conduct focusgroups with novice and elite players to understand how players' team designpractices vary with expertise. We find that player proficiency increases teamperformance more than team congruency. These findings have implications forplayers, designers, and theorists about how to recommend team designs thatjointly prioritize individuals' expertise and teams' compatibility.

The Proficiency-Congruency Dilemma: Virtual Team Design and Performance in Multiplayer Online Games