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Increased use of social media by police to connect with citizens hasencouraged researchers to study different aspects of information exchange (e.g.type of information, credibility and propagation) during emergency and crisissituation. Research studies lack understanding of human behavior such asengagement, emotions and social interaction between citizen and policedepartment on social media. Several social media studies explore and showtechnological implications of human behavioral aspects in various contexts suchas workplace interaction and depression in young mothers. In this paper, westudy online interactions between citizens and Indian police in context ofday-to-day policing, including safety concerns, advisories, etc. Indian policedepartments use Facebook to issue advisories, send alerts and receive citizencomplaints and suggestions regarding safety issues and day-to-day policing. Weexplore how citizens express their emotions and social support on Facebook. Ourwork discusses technological implications of behavioral aspects on social wellbeing of citizens.

Characterising Behavior and Emotions on Social Media for Safety: Exploring Online Communication between Police and Citizens