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Singapore, an urbanized and populated country with high penetration ofsmartphones, provides an excellent base for citizen-centric participatorysensing applications. Mobile participatory sensing applications offer anefficient means of directing feedback to government agencies for timelyidentifying and solving problems of citizens' concern. While real deploymentsof such applications are on an uprising trend in Singapore, there is noconcerted effort that studies the {\em user experience} of these applications.To fill this gap, we conduct a market study by analyzing the user reviews onthe Google Play and Apple App Store for six major mobile crowdsourcingapplications created by Singapore government agencies. This study was carriedout for a period of 4 months during which we collected and analyzed 592customer reviews. This was also supplemented by our personal use of theapplications during the same period.  This paper presents the methodology and findings of this study, as well asour recommendations of what improvements that these applications couldincorporate. We classify user reviews into 8 major concerns, and recommend 9features to enhance the applications' utility. The recommendations arepresented in terms of user interface, incentive, and publicity.

Participatory Sensing for Government-Centric Applications: A Singapore Case Study