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This study is to investigate the Critical Success Factors (CSFs) of theBusiness to Customer (B2C) e-commerce system. These factors should beconsidered comprehensively and expanded to all parties concerned to create andprovide the electronic service and ensure that the CSFs are satisfied. In orderto give an organized and inclusive view of the CSFs, an enterprise architectureframework will be adopted to systemize this investigation.

Modeling CSFs of B2C E-commerce Systems Using the Enterprise Architecture Approach