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Electronic government (e-government) has established as an effectivemechanism for increasing government productivity and efficiency and a keyenabler of citizen- centric services. However, e-government implementation issurrounded by technological, governing and social issues, which have to beconsidered and treated carefully in order to facilitate this change. Thisresearch attempts to explore and investigate the key challenges that influencee-government implementation and the factors influencing citizen adoption inVietnam. It develops a conceptual framework on the basis of existingexperiences drawn from administrative reforms. Survey data from public employeewill be used to test the proposed hypothesis and the model. Therefore, thisresearch has identified factors that determine if the citizen will adoptE-government services and thereby aiding governments in accessing what isrequired to increase adoption. We will also highlight several research,practitioner and policy implications.

The critical factors affecting E-Government adoption: A Conceptual Framework in Vietnam