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In today global age, e-government services have become the main channel foronline communication between the government and its citizens. They aim toprovide citizens with more accessible, accurate, real-time and high qualityservices. Therefore, the quality of government websites which providee-services is an essential factor in the successful adoption of e-governmentservices by the public. This paper discusses an investigation of the effect ofthe Website Quality (WQ) factor on the acceptance of using e-governmentservices (G2C) in the Kingdom of Saudi Arabia (KSA) by adopting the UnifiedTheory of Acceptance and Use of Technology (UTAUT) Model. Survey Data collectedfrom 400 respondents were examined using the structural equation modelling(SEM) technique and utilising AMOS tools. This study found that the factorsthat significantly influenced the Use Behaviour of e-government services in KSA(USE) include Performance Expectancy (PE), Effort expectancy (EE), FacilitatingConditions (FC) and Website Quality (WQ), while the construct known SocialInfluence (SI) did not. Moreover, the results confirm the importance of qualitygovernment websites and support systems as one of the main significant andinfluential factors of e-government services adoption. The results of thisstudy can be helpful to Saudi governmental sectors to adjust their corporatestrategies and plans to advance successful adoption and diffusion ofe-government services (G2C) in KSA.

The Effects of Website Quality on Adoption of E-Government Service: AnEmpirical Study Applying UTAUT Model Using SEM