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The main aim of this study is to develop a theoretical framework for thesuccess of Web portals in promoting task innovation. This is deemed significantas yet little research has tackled this important domain from the businessintelligence perspective. The D&M IS Success Model was used as a foundationaltheory and then was refined to match the context of the current research.Importantly, in this study, system quality and information quality constructswere defined on the basis of portals' characteristics since a mapping wasconducted between the most significant functions and features of Web portalsand quality constructs. The developed framework is deemed useful for theory andpractice. From theoretical perspective, the dimensions that affect theperceived quality of Web portals are identified, and the measures that affecteach quality dimension are also defined. On the practical level, contributionsgained by this study can be observed in terms of the benefits decision makers,strategists, operational employees and IT developers can gain. Assessingportals success in improving task innovation is important to help managers(i.e. decision makers) in making appropriate decisions concerning the adoptionof portals' technology, by weighing its benefits against the costs needed toestablish and run such a technology. Moreover, assessing Web portals' successgives some insight to IT developers and designers concerning what aspectsshould be taken when designing and establishing high quality portals, and whatfunctions and features should be contained that would affect the perceivedquality of portals and therefore users' intention to use portals.

Portals and Task Innovation: A Theoretical Framework Founded on Business Intelligence Thinking