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The CMS (Compact Muon Solenoid) experiment is one of the two largegeneral-purpose particle physics detectors built at the LHC (Large HadronCollider) at CERN in Geneva, Switzerland. The diverse collaboration combinedwith a highly distributed computing environment and Petabytes/year of databeing collected makes CMS unlike any other High Energy Physics collaborationsbefore. This presents new challenges to educate and bring users, coming fromdifferent cultural, linguistics and social backgrounds, up to speed tocontribute to the physics analysis. CMS has been able to deal with this newparadigm by deploying a user support structure model that uses collaborativetools to educate about software, computing an physics tools specific to CMS. Tocarry out the user support mission worldwide, an LHC Physics Centre (LPC) wascreated few years back at Fermilab as a hub for US physicists. The LPC servesas a "brick and mortar" location for physics excellence for the CMS physicistswhere graduate and postgraduate scientists can find experts in all aspects ofdata analysis and learn via tutorials, workshops, conferences and gatherings.Following the huge success of LPC, a centre at CERN itself called LHC PhysicsCentre at CERN (LPCC) and Terascale Analysis Centre at DESY have been createdwith similar goals. The CMS user support model would also facilitate in makingthe non-CMS scientific community learn about CMS physics. A good example ofthis is the effort by HEP experiments, including CMS, to focus on datapreservation efforts. In order to facilitate its use by the future scientificcommunity, who may want to re-visit our data, and re-analyze it, CMS isevaluating the resources required. A detailed, good quality and well-maintaineddocumentation by the user support group about the CMS computing and softwaremay go a long way to help in this endeavour.

An outlook of the user support model to educate the users community at the CMS Experiment