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Human resource management is an important phenomenon which encompass the very important role and responsibilities of any organization especially in the service sectors, the changing context in the economy after globalization accentuated the importance of quality of service in the banking sector became very crucial as the globalization has demolish the monopoly of the public sector banks, in this context the role and responsibilities of the human resource management on the banking obtained special consideration, against this backdrop the present study examined the human resource management strategy adopted in ICICI banks in order to engage the employees at the optimum level to unleash the good quality of service, the study conducted among the ICICI human resource managers and mangers across Chennai, the study found that various innovative options have been followed by the managers to make the employees to render their good output thereby ensure the good quality of service to the customers.

Human resource strategies towards employee’s engagement practice and involvement – A study of ICICI bank