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The purpose of this report is to define the quality, productivity and improvement problems that face Wahda Bank considered it as one of the banks operating in Tripoli - Libya, which seeks to provide the best administrative services. The Total Quality Management takes a form of approach or a comprehensive management system within the wahda bank based on the radical changes for all the processes that take place in the bank in which include changes thought, behavior, values, beliefs ,organizational, management concepts, management leadership style, systems and work procedures and performance in order to improve and development of all the components in the organization to reach the highest quality in their output of services, in order to achieve the highest degree of satisfaction to its customers by satisfying their needs and desires according to their expectations. This report aim to study and examining the gains of apply total quality management with particular reference to wahda bank in Tripoli and also to see how TQM can prevent future threats in the bank.

Total Quality Management and Its Impact on the Policies and Practices of Human Resource Management in Wahda Bank in Tripoli