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The objective of this study is to examine the effect of role conflict and role ambiguity on the organizational commitment, self-efficacy, and employee’s performance of nurses at public health service centers (Puskesmas/PusatKesehatanMasyarakat). The data were obtained from 145 nurses as government officers from 35 public health service centers at KabupatenKediri, East Java. The gathered data were then analyzed by using Partial Least Square method; the research result demonstrates that, among the overall proposed hypotheses, role conflict does not influence organizational commitment and nurse’s performance so that there is no mediating function of organizational commitment on the relationship between role conflict and performance. The limitation of this research is described on the latest part of this article.

iosr journal of business and management

The Influence of Role Conflict and Role Ambiguity on The Employee’s Performance Through Commitment and SelfEfficacy (Study on the Nurses at Public Health Service Center of Kabupaten Kediri, East Java)