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Prior to the inception of the Zimbabwe Open University (ZOU) very few students with disabilities were able to be accommodated in the available conventional universities due to a number of limitations. It must therefore follow that the introduction of Open and Distance University education by ZOU should have seen an increase in opportunities for admission of students with disabilities in the university. This research interrogates the inclusiveness of ZOU’s ODL services to students with disabilities twelve years after inception. This research employed the qualitative approach underpinned by the descriptive survey design. It sought to answer questions such as, are students with disabilities realizing their full potential through ODL? Structured interviews were used for data gathering purposes. Out of e total of 21 students with disabilities at the region a total of 20 were interviewed. A typological and logical analysis of data was carried out. The results indicated that ZOU, Harare Region is not very responsive to the needs of all students with disabilities as it enrolls very few such students. While the students support services unit tries its level best to assist students with disabilities results showed that the university needs to do a lot in processes such as registration, tutorials, assignments and examinations .Recommendations made include the need to increase accessibility to the regional offices and to adapt the environment by putting ramps for wheelchair users. It was also recommended that special considerations be done in marking work of students with disabilities.

The Responsiveness of ODL Services to the Needs of Students with Disabilities at Zimbabwe Open University: The Case of Harare Region