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Objective: to identify factors those facilitate and make difficult the practice of hosting in a humane way in an adult emergency department (PSA). Method: a descriptive and an exploratory study with qualitative approach. Data were collected using a structured questionnaire and a semistructured interview with the PSA nurses of a state hospital. Results: the analysis of the questionnaire data allowed profiling the nurses: 86% are women with an average age of 38 years old. There was identified that the physical structure and insufficient human resources are among the main factors those make difficult the practice of welcoming. Already as facilities it could identify the willingness of professionals and risk rating. Conclusion: it is necessary to pay greater attention on the part of the state authorities towards the health institution where this research was developed

HUMANIZATION AND RECEPTION IN HOSPITAL EMERGENCY: CONDITIONING FACTORS UNDER THE LOOK OF NURSES