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Objective: Knowing the technologies of the working process predominant in the relationships between professionals and users with sights to reach the comprehensiveness. Method: It is a qualitative study performed with 26 professionals of a Psychosocial Care Unit - Centro de Atenção Psicossocial - (CAPS) in a municipality of the Rio Grande do Sul state, during October 2006. The data were collected by means of a semi-structured interview and, subsequently, subjected to the thematic analysis. Results: The soft, soft-hard and hard technologies are present in the CAPS daily practices, being that the welcoming, bond and listening were identified as being soft ones; the structured skills as being soft-hard ones and the medical charts and the psychotropic drugs as being hard ones. Conclusion: The use of technologies in the CAPS working process might be mixed with comprehensiveness as the relationship between the health care staff and users is configured in an interactive space

THE TECHNOLOGIES USED IN THE WORKING PROCESS OF THE PSYCHOSOCIAL CARE UNIT WITH SIGHTS TO REACH THE COMPREHENSIVENESS