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The changing social, political and economic climate has brought about dramatic shifts in the public's demand for social services. While some people lapse into helplessness, more respond to rising levels of generalized anxiety and hostility by demanding a say in decisions that affect them. These developments are more readily appreciated against a review of the evolution of citizen participation. An important part of the new approach to training human service professionals is a mutual education process by which insights and competence is transferred between citizen leaders and social service professionals so that both will be more effective. A special application of citizen participation can be used when organizational downsizing is forced by budget cuts affecting government agencies and voluntary associations. A crative and pro-active approach to the organization's publics can enable it to do more with less and even improve the quality of its services.

Citizen Participation Training in Canada: An Action Agenda for the Anxious Eighties