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Decision support systems (DSS) are one of the most widely used management information systems in current business management. The focus of the paper is on the knowledge-based decision support systems, namely the KB-DSS, in support of contemporary business management decision making. Business managers use KB-DSS can improve their decision making not only in terms of speed and accuracy but also consistency. Key perspectives of KB-DSS including technological, organizational, social and cultural perspectives are discussed in the context of contemporary management decision context. New contribution to the knowledge management function of KB-DSS through a number of recent projects is presented. The paper then highlights some implications for the development of the next generation of KB-DSS before a new architecture is proposed for future work.

Where can Knowledge-Based Decision Support Systems Go in Contemporary Business Management — A New Architecture for the Future