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—Generally, measuring the Information and Communication Technology (ICT) maturity is the first step to build a new knowledge system in an enterprise. Knowing their ICT maturity also helps enterprises make a plan for improving the ICT state to strengthen their competitive capability. In this paper, the ICT maturity is based on four main factors: Infrastructure, Application, Human Resource and Policy. The concept of fuzzy set is applied to Analytic Network Process (ANP) to propose a model for measuring enterprise's ICT maturity under uncertain environment. Using group fuzzy ANP approach helps determine more efficiently importance weights of factors and indicators, especially deal with imprecise and uncertain human comparison judgments. A case study is used to illustrate the better new method of ICT maturity measurement.

Measuring the ICT Maturity of Enterprises under Uncertainty Using Group Fuzzy ANP