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Nowadays there are great concerns about environmental pollution which bring attentions on the use of green products and processes. Many researches have been conducted and are being conducted in various industries with different scopes in this term. However, the crucial point is whether green technology and processes are able to adapt in various industries. This research with using quantitative approach attempts to highlights effective variables on trust in green technology and processes, and also impact of trust on user satisfaction at one of the Malaysian university. Thus, considering to Information system success model (IS success model) and previous researches that have been conducted by scholars, this research have chosen Green information quality and Green system quality which are able to influence trust. According to the results obtained from collecting of 150 data from university staff including academic and official staff via distribution of questionnaire, showed that Green system quality, and Green information quality have significant and positive relation on trust. In addition, the impact of Green system quality and Green information quality on trust is significant and positive. On the other hand, the relationship between Trust and User satisfaction is positive and significant; furthermore, trust has a significant and positive impact on user satisfaction.

Relationship between Information System Components, Trust, and User Satisfaction in terms of Using Green Processes and Technology